Brompton Flowers Service Terms: Online Orders & Delivery Policies

Brompton Flowers: E-Commerce Terms & Conditions

Introduction

Welcome to Brompton Flowers' online platform. Please read these Terms & Conditions carefully before placing an order for online flower delivery through Brompton Flowers. By making a purchase through our website, you agree to be bound by these Terms & Conditions which govern your use of our service. These terms apply to all customers ordering from Brompton and the surrounding areas. If you do not agree with any part of these terms, you should not proceed with a purchase.

Order Process

Orders for Brompton Flowers can be placed directly on our website. The order process is designed to be convenient and user-friendly for customers in Brompton and nearby locations. Please follow these steps:

Select your preferred flower arrangements or products by adding them to your online basket.
Once you have completed your selection, proceed to the checkout page.
At checkout, enter the delivery address, recipient details, and the desired delivery date. Please ensure all information provided is accurate, especially regarding Brompton and surrounding postcodes.
Review your order summary, including any personalised message where applicable.
Proceed to payment to finalise your order.

After you have placed your order, you will receive an order confirmation via our website interface. This confirmation acknowledges receipt of your instruction but does not yet guarantee acceptance. Acceptance of your order, and the creation of a binding contract, occurs upon dispatch of the goods by Brompton Flowers. In the rare event that we are unable to fulfil the order (for example, due to unavailability of certain flowers for online flower delivery in Brompton), we will advise you promptly and issue a full refund where applicable.

Payment Terms

We accept a selection of secure payment methods for all online flower delivery orders across Brompton and nearby areas. You may pay by most major debit or credit cards as specified at checkout. All payments are required in full at the time of placing your order. Please note:

We use secure payment processing systems to protect your financial information.
Brompton Flowers does not store card details on its systems. Transactions are processed through trusted third-party payment gateways.
All prices listed include VAT where applicable and are shown in pounds sterling (£GBP).

Should there be a problem processing your payment (for example, declined card, insufficient funds, or suspected fraud), we reserve the right to cancel or suspend your order until payment has been successfully received.

Delivery Policy

We offer online flower delivery to customers in Brompton and neighbouring districts. When placing your order, you must provide an accurate and complete delivery address. Please ensure that there is a recipient available to receive the delivery at the agreed time. Delivery policies are as follows:

Delivery Times: We deliver on the date requested by the customer, subject to availability. While we aim to deliver within your chosen window, specific times cannot always be guaranteed.
Missed Deliveries: If there is no one available at the delivery address, we will attempt to leave the flowers in a safe place or with a neighbour, where possible. Alternatively, a card will be left with instructions for re-delivery or collection, and you may incur additional charges for re-delivery attempts.
Delivery Restrictions: Deliveries are limited to Brompton and nearby areas. Orders for addresses outside our delivery zone may be declined.

Brompton Flowers cannot be held responsible for delays or non-delivery resulting from incorrect, incomplete, or unclear delivery information provided by you during the order process.

Cancellations & Amendments

You have the right to cancel or amend your order under the following terms:

Order Cancellations: You may cancel your order by contacting us as soon as possible. Orders cancelled at least 24 hours before the delivery date will receive a full refund. For same-day or next-day deliveries, cancellation may not be possible once preparation has started.
Amendments: If you need to make changes to your order (such as delivery address, date, or message), please notify us immediately. We will do our best to accommodate amendments if processing has not commenced.
Non-Cancellable Orders: Once your flowers or products have been prepared or dispatched, cancellation and amendments may not be possible due to the perishable nature of flowers.

To cancel or amend your order, please provide your order reference number and relevant details to assist us in processing your request efficiently. Refunds, where applicable, will be processed to the original method of payment within a reasonable timeframe.

Substitution Policy

While we endeavour to supply flower arrangements as displayed on our website, the availability of certain flowers or accessories may vary due to seasonal factors or supply conditions. In such instances:

We reserve the right to substitute flowers or packaging with items of equal or greater value and similar style or colour.
If a major substitution is necessary, we will attempt to contact you using the details provided at the time of order to discuss your options.
No substitutions will be made that substantially alter the overall theme or quality of the arrangement without your prior consent where possible.

This policy ensures that you receive the freshest and most beautiful flowers available for online delivery in Brompton and surrounding areas.

Returns & Refunds

Due to the perishable nature of flowers and related products, returns are not usually accepted unless the items are found to be faulty, damaged, or not as described. In the event you are dissatisfied with your order, please contact us within 24 hours after delivery with details and, if possible, photographs of the issue. Where a product is confirmed to be unsatisfactory, we will arrange by agreement a replacement, repair, or full/partial refund. Our decision regarding refunds or replacements is at our discretion, subject to assessment of the issue raised.

Customer Responsibilities

You are responsible for:

Providing accurate and complete information when placing your order, including correct recipient and delivery details for Brompton flower delivery.
Reviewing and confirming all details of your order before finalising payment.
Ensuring someone is available to receive the order at the specified delivery location and time.
Making timely payment for goods and services ordered through our website.

Limitation of Liability

Brompton Flowers will not be liable for any indirect, incidental, special, or consequential damages, or loss of profits or opportunity, arising out of or in connection with the provision of goods or services. Our liability for any claim arising from a breach of these Terms & Conditions, negligence, or otherwise, shall be limited to the total value of the order placed by you.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights as a consumer under UK law.

Force Majeure

Brompton Flowers shall not be held responsible for any failure or delay in performing our obligations under these Terms & Conditions if such failure or delay is caused by circumstances beyond our reasonable control. This includes but is not limited to, extreme weather, natural disasters, strikes, supply shortages, governmental actions, or other force majeure events impacting Brompton or the wider delivery area.

Privacy & Data Protection

We are committed to complying with applicable UK data protection laws. Your personal data, including delivery and recipient information, will only be used for the purpose of fulfilling your order and providing customer service. Details of how we collect, use, and store your information are set out in our Privacy Policy, available on our website. We do not sell or share your data with unrelated third parties without your consent, except where required to fulfil your order or by law.

Governing Law & Jurisdiction

These Terms & Conditions, and any dispute or claim arising from or in connection with them or their subject matter, will be governed and interpreted in accordance with the laws of England and Wales. By placing an order with Brompton Flowers, you agree to submit to the exclusive jurisdiction of the English courts.

Changes to These Terms

Brompton Flowers reserves the right to make changes to these Terms & Conditions at any time to reflect updates to our services, changes in the law, or improvements to how we do business. The current Terms & Conditions will always be accessible on our website, and your continued use of our services after any changes indicates your acceptance of those changes. We encourage you to review these terms regularly before placing each new order.

Contact & Customer Service

If you have any queries about these Terms & Conditions, your order, or our services, please contact our customer service team through the contact form on our website. We aim to respond to all queries promptly and strive to provide all Brompton and area customers with exceptional service.

Applicability

These Terms & Conditions apply to all customers who place orders for flower delivery with Brompton Flowers, whether within Brompton or surrounding areas included in our delivery service. If you are uncertain about whether your area is included, please refer to our delivery information page before placing an order.

Thank you for choosing Brompton Flowers for your online flower delivery needs in Brompton and the nearby community.