Our Brompton Fresh Flowers Guarantee: Returns, Refunds & Complaints
Fresh Flowers Guarantee in Brompton
At Brompton Flowers, we take pride in being your trusted local florist, delivering exquisite, fresh flowers to households and businesses throughout Brompton and the surrounding area. Our dedicated team is committed to ensuring every bouquet is a delight upon arrival. We guarantee that you will receive only the freshest flowers, arranged with care and delivered promptly.
Damaged-on-Arrival Policy
Your satisfaction is our priority. In the rare event that any part of your flower order arrives damaged or not as expected, please let us know on the same day as delivery. We’ll ask for a brief description and a photo of the issue so our team can resolve things quickly for you. We want to make things right as swiftly as possible—because your special occasion and our reputation as Brompton’s favourite florist matter to us.
Freshness Window
We promise that our flowers arrive freshly arranged and ready to impress. With proper care, your flowers should look their best for a minimum of five days from the delivery date. If you notice that your blooms are wilting significantly before this timeframe, please contact us within 48 hours of delivery so we can assess and assist. Our Fresh Flowers Guarantee backs every order, ensuring that our Brompton clients receive only the highest standard of floral quality.
Refund & Replacement Options
If your flowers do not meet our freshness standard or if they arrive damaged, we offer a range of solutions to best suit your needs. Depending on the nature of the issue, you can choose from:
- Replacement Arrangement: We’ll deliver a new bouquet, as soon as possible, to replace the original order.
- Partial or Full Refund: If a replacement is not suitable, we may offer a partial or full refund depending on the extent of the issue.
Our team reviews all requests individually and aims to resolve queries promptly. Please ensure requests for refunds or replacements are submitted within 48 hours of delivery for the smoothest resolution.
Complaints Process
Your feedback helps us improve. If you wish to lodge a complaint—whether it’s about a recent flower delivery, our customer service, or our products—please provide details of your experience, including order number and time of delivery if possible. Our customer care team will review your concerns thoroughly and respond with a proposed resolution within two working days. We are dedicated to maintaining our trusted reputation across Brompton, and your voice is invaluable to us.
Our Commitment as Your Local Brompton Florist
Brompton Flowers is honoured to serve the community with distinction, passion, and reliability. Our Fresh Flowers Guarantee is not just about exceptional blooms—it’s our promise of quality, service, and attention to every household and business in Brompton. Thank you for choosing us as your local florist. We always strive to make every floral experience wonderful—and if it’s ever less than perfect, we’re here to put it right.
